No, the username is not case sensitive.
 

Yes, passwords are case sensitive. Note that password length must be more than 6 characters and please do NOT use symbols and spaces in your password.
 

This is a feature, which you may select at the time of creating your Artemis Online Backup account. AOB has two security levels: AOB Standard and AOB UltraSafe. When creating an account in UltraSafe mode, the password is irretrievable. For standard accounts, if customers forget their passwords, they can still get the passwords emailed to them by going to (https://myaccount.managedoffsitebackup.net ), clicking on 'Forgot Password' and providing the answer to the security question (determined at the time of registration). Under UltraSafe mode, your data remains secure, but the password cannot be retrieved by any means if it is forgotten or lost.
 

This is solely the user's choice. If the password is not saved at the login screen, scheduled backups already set will still run, as will LiveProtect. The option to save the password allows all users who access that particular workstation to change backup settings and run manual backups. For example, an account set up on a server, should usually be accessed only by the systems administration and thus this option would not be checked in this scenario.
 

Yes, multiple accounts can be run from one client. The same client software will log in different accounts provided the correct username and password are provided.
 

Yes, you can run a single account on multiple computers. You should make sure that the backup sets on the different computers altogether do not exceed the subscribed storage size.
 

Any file, the loss of which the file would cause the data owner to suffer from business loss or personal suffering, should be backed up.
 

After logging into the AOB client software, the user can decide whether to use the 'Classic View' mode (from the dropdown on the top right corner of the software display screen) or the 'Wizard View' mode, which is the default view after logging in:

• Wizard View After logging in, the application screen consists of four different functions. To find the files which need to be backed up online, select the 'Backup Online' option. You can then choose from the tree view which files have to be backed up. Since it is not advisable to back up system files and folders, make sure that you take time to scroll through the tree view to actually select data files that are important for backup.
• Classic View The 'Classic View' mode offers three different modes for selecting files that need to be backed up. After logging in, click on Classic View from the 'Advanced' menu on the top right corner of the application display. In the 'Classic View' mode, navigate to Backup Mode. There are three different ways to look for data that need to be backed up:

 

By default, Outlook .pst files are hidden files. On Windows XP, they are usually located in the C:\Documents and settings\< Username >\Local Settings\Application Data\Microsoft\Outlook folder. On Windows Vista, Outlook files are usually located in: C:\Users\< Username >\App Data\Local\Microsoft\Outlook folder.
 

No, the entire folder content can be selected for backup by checking the box of the folder itself. This also automatically includes any files that are subsequently added to the folder.
 

After logging in the client software, you can set up a scheduled back up through the following steps:
Step 1: Select 'Backup Online' and select the files you need to backup.
Step 2: On the step 2 screen, select 'Run scheduled backup automatically without user intervention'.
Step 3: The other checkbox 'Run backup even when user is not logged on' is an advanced setting and is usually useful for server environment. Normal users need not select this option.
Step 4: Click on 'Next', and key in an email address if you require a backup report to be emailed to you.
 

This screen appears if the 'Run backup even when user is not logged on' is checked when creating a backup. These credentials are your Windows environment username and password and not your AOB Username and Password. This is an advanced option which is useful for unattended computers like servers. This option is not required by normal users using Artemis Online Backup on a standalone computer.
 

You can check the status of your AOB Scheduled Backup by looking at Windows Scheduled tasks. This is the repository of all scheduled tasks on a computer. You can get to the Windows Scheduled Tasks in Windows XP by navigating to (Start -> Program Files -> Accessories -> System Tools -> Scheduled Tasks). If you have correctly scheduled a backup with Artemis Online Backup, there will be an icon with the Artemis Online Backup logo sitting there. Right click and view properties.
 

When logging into the client software, select 'Backup Online'. If the backup set remains the same and you only wish to change the schedule, then do not have to do anything on step 1. Click next and move on to step 2. This is where you can change the time, frequency of a scheduled backup. Click on Next once the correct settings have been entered. Keep clicking Next until you reach the last screen, uncheck Run Backup Now and click Finish.
 

ISP speed can be found by Customer support from the ISP provider; however there are a few online websites that tell you about the connection speed of the internet connection you are using. One of them is (http://www.speedtest.net).
 

You can put the email address of the person who will be monitoring that backup sessions are successful.
 

In the opening Wizard screen after logon, click the Advanced button at the top right and select the Classic View Option.
 

In a server there is usually no user account logged on to the server directly, however we have to provide the domain name of the domain to which the server belongs and also the login credentials to log into the server. In a normal PC or laptop, there is always an account logged on for the computer to function. In the case of this backup program, the account used for backup must be an Administrator account.
 

• With FULL cache chosen the effects are to have the shortest session times and the largest footprint on the local drive.
• With NO cache chosen, the effects are to have the longest session times but the smallest possible footprint on the local drive; it basically retransfers the entire file.
• With Intellicache selected the effect is a compromise. Only files above 500kb are cached, and the files which are less than 500 KB are re-transferred again, if they have changed from one backup session to the next.

As in most display screens, you can drag the column divider to expose more of the filename.
 

Yes. All selected elements are independently dealt with.

• If you want to change the items in the online backup set:
     Step 1: Open the AOB Client in the 'Classic View' mode
     Step 2: Go to Backup Mode
     Step 3: It will show all the files in the online backup set list
• If you want to remove some files, select those files and click on the 'Remove Selected Button'.
• If you want to add some files to the online backup set, it can be done in following three ways:

   a. Using Drag and drop files and folder option, in which files and folder can be added simply by dragging the files to the list of files.
   b. Using Browse for file option, in which simply browse the local drive and select the files which is to be added to the session check and click 'Apply' button.
   c. Using Search for files, in which files to be added are searched based on files extensions and then the files found are selected and the 'Protect ' button is clicked to add the selected files in the online backup set.
 

Nothing will happen to your files which exist on our server, they still sit on our server and you can restore them anytime anywhere you want. Other backup providers will delete the files on the server end if it is deleted on the local machine. Our functionality is referred to as 'archiving'.
 

Nothing will happen. You only removed them from the online backup set (these files won't be backed up in the next backup session). If you have done backup(s) for those files before, the backup(s) will remain in our system.
 

To share a file/folder, you can use the My Account facility which is available from our website (https://myaccount.managedoffsitebackup.net). Log into your account using your username and password and then select the 'Online Recovery' link. There will be a list of machines from which you have done your backups so far, locate the files/folders you want to share and then select the 'SHARE/RECOVER' link on the right of the table.
 

All versions will be backed up. The backups will be saved separately on their own version as if they were files belonging to the system that AOB was installed on. For example, if a file called MyDocument.doc exists in a server and we have 2 machines connected to the server and accessing the file (A and B). After modifying, A does a backup, the file will be saved as A -> Path\MyDocument.doc version 1. When B does a backup, it will go to B -> Path\MyDocument.doc version 1. When the server does the backup, the file will be backed up as Server -> Path\MyDocument.doc version 1.
 

Yes, the network administrator can. If the network administrator re-uploads the file using a different machine, it will show up as a new machine in your AOB Account, but if he/she uses the same machine and the same path, it will appear as different version.
 

We don't support native SQL database backup. What you can do is to run the backup using the database engine you're using and then run the backup of the SQL database backup file into our server. For example, if you have a database file called MyDatabase.mdb using Ms SQL Server 2005, you can make a backup of your database using Ms SQL Server 2005, name it MyDatabase_date.bak and set the MyDatabase_date.bak file for backup to our server.
 

Artemis Online Backup, unlike some of our competitors, does not routinely scan the user's hard drive looking for files to be recommended for backup. At all times the user has control over:

• Which files are to be backed up;
• Which files are to be recovered;
• The location to recover to;
• The scheduling of the backup sessions;
• Whether files are continue to be checked for differential backup or whether they are left in the state of the previous backup.

To select the files/folders to backup, login to the AOB client software and use the Online Backup Wizard. Step 1 of the Online Backup Wizard (depicted in t he screenshot below) allows you to select the files and/or folders that you would like AOB to backup. You can also use the 'Common Files & Folders' selection at the top of the file/folder selection tree-view to select the commonly protected folders (e.g. My Documents folder, My Pictures folder).


 

Any files and/or folders that the user has sharing privileges and can be seen from the user's computer can be backed up by running AOB client software on the local computer. To backup files on the mapped network drive, either select them in the file/folder selection tree-view at Step 1 of the Online Backup Wizard.
 

The AOB client software requires Microsoft .NET Framework version 1.1 or above. If you do not have .NET 1.1 installed on your computer, the AOB client software will install it for you when you install the AOB client software the first time. When asked if you would like it to install .NET, click 'YES' and wait while .NET installs. When the installation routine completes, you will be able to use the AOB client software.
 

On the AOB client software login screen (see the first screenshot below), click the 'Network settings' button. This will display the 'Network settings' window (see the second screenshot below), which allows you to specify the details of your local proxy server. Please note that AOB works behind most proxy servers without configuration, as all traffic is routed over SSL (port 443), which is often left open on proxy server deployments. If you do not know your proxy settings, please contact your system/network administrator for details.




 

You can configure Artemis Online Backup to run as a service on your server (Windows 2000, Windows 2003 and Windows Small Business Server). In step 2 of the Online Backup Wizard (see the screenshot below), tick the check box 'Run backups even when Windows user is not logged on.' When you do this, a window will appear (Enter your Windows not AOB User details) requesting for Windows user credentials that has read permissions on the files that you wish to backup. The Windows account specified could be a local machine account or an account on a domain. If you wish to specify a domain account, make sure you select the appropriate domain from the dropdown box.




 

On the last step of the Online Backup Wizard, tick the check box 'Run backup now, then' (see the screenshot below) and then click on 'Finish'. The backup process will start immediately after this.


 

In 'Classic View' mode, click on the 'Options' tab and on the left side of the 'Options' panel, select 'Caching Options' (see the screenshot below) and the options available for caching will be displayed on the right side of the 'Options' panel

Here, you can:

• Disable file caching - select 'Retransfer Entire File'
• Enforce caching for every single file - select 'Use Binary Compression'
• Use intelligent caching - select 'Use AOB Intellicache'

We recommend that you leave the setting to default ('Use AOB Intellicache'), which will only cache files greater than 500kb. This will ensure that when those files change, only the binary difference between the current version of the file and the previous version of the file is transferred to the server.


 

You can recover the files you backup by:

• AOB Client Software
  
  Login to the AOB client software and select 'Restore Online' (see screenshot below) to start the Online Restore Wizard. In Step 1 of the Online Restore Wizard, you can select the date you wish to restore to using the calendar, the backup data of the files you want to recover (before and up to this date) and if you wish, you can further filter the file size and the file type of the file you want to recover. Click on 'Next'. In Step 2, you can select the computer and the files you want to recover by selecting the corresponding check boxes. Click on 'Next'. In Step 3, you are required to select the location where you want to recover the folders/files to. Click on 'Finish' and the folder(s)/file(s) you have selected will be recovered to the location you have set.

• My Account Portal
  
  Login the account via My Account site https://myaccount.managedoffsitebackup.net/Login.aspx . Click on 'Online Recovery' and select 'Recover' from the drop down menu. In the next screen, select the computer you would like to recover the files and folders from (this will be the computer which you had performed backup). Next, select the drive, folder and file you wish to recover, and click on recover and the file will be recovered to your computer.

 

If no computers/files/folders appear once you have launched the Online Restore Wizard, then one of the two situations applies. Either (1) you have not backed up any data, or (2) you need to refresh your file list based on the backup date so that your local AOB installation can obtain the list of backed-up files from the AOB server. (see screenshots below).


 

Your files can be recovered to specific locations. When you have launched the Online Restore Wizard, refreshed the list of files from server in Step 1, selected the files to recover in Step 2, you can choose where you want the backup files to recover to in Step 3 (see screenshot below). You can choose to recover the files to the default recovery location path (within the AOB installation folder) or you can specify a new recovery location path. You can also choose to tick the 'Include original path' check box, to recover the files with their original path during backup intact.


 

In Step 2 of the Online Restore Wizard, select the file you would like to delete, right click on that file and a menu will appear. Select 'Delete from Server' in the menu. A confirmation window will appear. To proceed with the deletion of the file, click on 'Yes' (See screenshot below). Please note that if you delete a file, the file's entire version history will be deleted as well.




 

All accounts can be upgraded to larger account sizes (unless mentioned otherwise). You can do so by:

• AOB Client Software
  
  In AOB Client Software main menu ('Wizard View' mode), click on the 'Advanced' button on the top right of the screen. Select 'Get More Online Storage' from the drop down menu (see screenshot below). This will start the web browser with the account upgrade page. Proceed in the upgrade process by following the instructions in the subsequent screens.

 

You can change the password by login to your account via the My Account site. (https://myaccount.managedoffsitebackup.net/Login.aspx). Click on 'My Account' and select 'Change Password' from the drop down menu (see screenshot below). Proceed in the change password process by providing the current and the new password in the next screen.


 

You can retrieve your password only if your account is not an Ultrasafe account. If you forget the password, please access the My Account portal (https://myaccount.managedoffsitebackup.net/) and click on 'Forgot Password' tab. In the next screen, type in your user name and email address and click on 'Submit'. It will then ask you the secret question set by you at the time of registration. Type in your secret answer and click on 'Submit'. If the answer matches, your password will be emailed to your email address.
 

In the classic view, before you search for the files that have already been backed up, you will need to refresh data from the server. In the classic view, click on the 'Storage View' tab and click on the 'Refresh Data from the Server' link under 'Online Tasks'. Once the refresh is completed, you will be able to see the computers from which you have backed up the data on the left hand side. Click on the '+' sign next to the computer name and drill down to the required files.
 

Error 1609 usually happens when user is using a non-English Windows.

To fix this, please:
1. Make sure the Windows user account you are currently logged in has the admin rights.
2. Go to 'Control Panel'->'Administrative Tools'->'Computer Management' .
3. Click the '+' sign next to the 'Local User and Groups', and then click on 'Groups'.
4. If a group 'Users' is not listed, click on 'Action'->'New Group', and then create a group called 'Users'.
5. Try installing AOB again.
 

To enable Live Protect on any file, follow these steps:

1. Start your AOB Application in wizard view.
2. Click Backup Online Button.
3. Select the Files/Folders that you want to Backup or LiveProtect.
4. In the Details Pane, right click on any file you wish to live protect and click "Enable LiveProtect".
5. Click Next and follow instructions on the screen to complete backup and save your backup settings.
 

There are number of reasons why you may not have received your email reports. The most common reason is that the email reports are being treated as junk mail by your Internet Service Provider (ISP). Hence, please:

1. Check if the emails are being sent to the SPAM / Junk folder
2. Try using email address from other ISP's. You can also use one of the free email accounts currently available on the web.
Please take note that while you may be able to receive 'test' emails sent from the software, unfortunately, makeup of the email reports may still cause your ISP to treat email reports as SPAM. If you can receive the 'test' emails but not email reports, please try using a different email from another ISP. Please try the following:
 

1. Launch Artemis Online Backup.
2. Type in your username and password.
3. Click 'Delete Account' (this will delete all local information related to that account from your machine).
4. Type in your username and password.
5. Click 'Login'.
6. Launch a backup again.
 

To restore an older version of the file, login to the AOB client. Point your cursor on the 'Advanced' Tab and select 'Classic View'. Once in the 'Classic View', select the 'Storage View ' tab.

1. Click on the 'Refresh Data from the server' link on the right hand side under 'Online Tasks'. This will refresh the data from the server.
2. Once the Refresh is completed, on the left hand side, you will be able to see all the computers from which you have backed up data so far.
3. Click on the '+' sign against the computer name and drill down to the file which you need to recover.
4. Once the file shows up on the Main screen click on the version against it, for e.g. v1, v2 etc. and click on the drop down, to select the version you need.
5. After you select the version, right click on the file and select 'Recover Selected'. You can either recover it to the default path or restore it to a specific location.